Best practice community engagement for infrastructure projects: Building community ties that dig deeper

TL;DRAbstract

Building strong and effective relationships with local communities and other important stakeholders is now recognised as an integral part of any infrastructure project, from large-scale resource projects and major transport infrastructure, to the development of local community facilities. Ignoring or poorly managing community concerns has the potential to impose costly time and financial delays, or even stop a project in its tracks. Worse still, not involving communities in project development can have serious long-term negative impacts on a community’s economic, environmental or social situation. Establishing dialogue and building trust within a community can be a difficult task, but is vitally important for organisations who will have a long-term interest in the communities in which they operate.

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