A Policy Analysis of the Coast Guard's Existing Patient Satisfaction System and Recommendations for Improvement

TL;DRAbstract

Abstract : Patient satisfaction evaluation has been an impetus for quality improvements throughout the U.S. health care system. The United States Coast Guard (CG), an armed military service, operates 42 ambulatory clinics throughout the nation and abroad. The CG patient satisfaction system consists of 42 unique assessment approaches. The diversity of evaluation processes makes measurement challenging and limits improvement efforts. This paper evaluates CG organizational demands, describes CG practice landscape, presents standards, reviews initial clinic process analysis, and evaluates the cost and criteria of proposed policy alternatives. The findings of this research, concludes that the CG should standardize the evaluation of patient satisfaction by implementing the American Medical Group Association's (AMGA) Survey program.

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