The effects of hands free communication devices : communication changes among nurses, nurse managers, and information technology staff

TL;DRAbstract

Background: Hands free communication devices (HFCDs) are an information and communication technology comprised of wearable badges and server-based software. The technology is distinguishable by three traits: 1. It utilizes voice-over Internet protocol (VoiP) and wireless local area networks (WLANs), 2. The communication devices are wearable, and 3. The technology possesses voice control capability. HFCDs are increasingly used in clinical care settings, particularly among nursing staff. Quantitative studies and surveys report that clinicians who use HFCDs experience faster communication times but also have concerns about reliability and patient confidentiality. Methods: The researcher identified and recruited three groups ofHFCD stakeholders: staff nurses, nurse managers, and information technology (IT) staff; to participate in a qualitative research project. Twenty-seven subjects from two separate health care organizations participated in semi-structured, recorded interviews and discus

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