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Performance management: an organisational messiah or pariah? A TQM perspective

Ebrahim Soltani,Robert Van Der Meer,Terence M. Williams-2004-01-01-ePrints Soton (University of Southampton)
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TL;DRAbstract

Using a survey, we provide information about the current state of performance management (appraisal) from a sample of UK-based EFQM-affiliated organisations. We particularly focus on several critical issues of performance management in the context of TQM including: the effectiveness of TQM programmes; the rationale for performance management; degree of internal consistency between TQM assumptions and performance management systems; and the relationship among performance management, effectiveness of TQM programmes, employee satisfaction, and overall organisation performance.

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Using a survey, we provide information about the current state of performance management (appraisal) from a sample of UK-based EFQM-affiliated organisations. We particularly focus on several critical issues of performance management in the context of TQM including: the effectiveness of TQM programmes; the rationale for performance management; degree of internal consistency between TQM assumptions and performance management systems; and the relationship among performance management, effectiveness of TQM programmes, employee satisfaction, and overall organisation performance.

Keywords

Total quality managementPerformance appraisalBusinessContext (archaeology)Performance managementProcess managementKnowledge managementManagement

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