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Investigating innovation: Studies, systems and solutions

Judy Matthews-2004-01-01-QUT ePrints (Queensland University of Technology)
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Innovation is known to be vital for the competitive advantage of firms (Tidd, Bessant & Pavitt, 2001) and for the economic prosperity of nations (OECD 1999, 2000, 2001, Conference Board of Canada, 2003). Indeed, much of the literature on innovative firms and the management of innovation in firms reflects long standing interest and research into technological innovation and the manufacturing and resource sector. However, with the growth of the knowledge based economy and the noted importance of the service sector in generating wealth and employment, the nature of innovation in services is being revisited for new insights into innovation processes (Gallouj, 2002; Boden & Miles, 2000; Howells, 2003, Tether, 2002, 2003). The aim of this paper is to identify factors that contribute to understanding the management of innovation in firms. This paper reviews some of the major work on innovations in services and the bundling of products and services to form solutions. It reviews

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Innovation is known to be vital for the competitive advantage of firms (Tidd, Bessant & Pavitt, 2001) and for the economic prosperity of nations (OECD 1999, 2000, 2001, Conference Board of Canada, 2003). Indeed, much of the literature on innovative firms and the management of innovation in firms reflects long standing interest and research into technological innovation and the manufacturing and resource sector. However, with the growth of the knowledge based economy and the noted importance of the service sector in generating wealth and employment, the nature of innovation in services is being revisited for new insights into innovation processes (Gallouj, 2002; Boden & Miles, 2000; Howells, 2003, Tether, 2002, 2003). The aim of this paper is to identify factors that contribute to understanding the management of innovation in firms. This paper reviews some of the major work on innovations in services and the bundling of products and services to form solutions. It reviews

Keywords

ProsperityInnovation managementBusinessService (business)Service innovationTertiary sector of the economyCompetitive advantageProcess (computing)

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