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Factors influencing enterprise resource planning (ERP) adoption and its effect on organizational performance

Saira Kharuddin-2012-07-01-Universiti Putra Malaysia Institutional Repository (Universiti Putra Malaysia)
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TL;DRAbstract

Enterprise Resource Planning system (ERP) is a highly integrated and coordinated system that enables an organization not only to enhance its operational efficiency but also improve its market responsiveness and innovativeness. However, ERP adoption does not guarantee increase in organizational performance. In response to the increasing needs to identify causes for ERP adoption failure, this study examines factors that influence ERP system adoption decision and effect of ERP adoption on organizational performance. The mediating roles of users’ satisfaction and system usage on the relationship between ERP system adoption and organizational performance are also examined. The economic transaction cost theory and the institutional theory are the underlying theories used to explain factors that impact ERP system adoption.The DeLone and McLean performance model was adopted to analyze the impact of users’ satisfaction and system usage on the relationship between ERP adoption and organizational

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Enterprise Resource Planning system (ERP) is a highly integrated and coordinated system that enables an organization not only to enhance its operational efficiency but also improve its market responsiveness and innovativeness. However, ERP adoption does not guarantee increase in organizational performance. In response to the increasing needs to identify causes for ERP adoption failure, this study examines factors that influence ERP system adoption decision and effect of ERP adoption on organizational performance. The mediating roles of users’ satisfaction and system usage on the relationship between ERP system adoption and organizational performance are also examined. The economic transaction cost theory and the institutional theory are the underlying theories used to explain factors that impact ERP system adoption.The DeLone and McLean performance model was adopted to analyze the impact of users’ satisfaction and system usage on the relationship between ERP adoption and organizational

Keywords

Enterprise resource planningBusinessKnowledge managementTransaction costOrganizational performanceProcess managementMarketingComputer science

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