TL;DRAbstract
The traditional building management systems are often incapable of detecting impaired performance of heating ventilation and air conditioning (HVAC) equipment, so noticing and fixing the performance errors is up to the skill and motivation of the operator. This thesis examines the implementation of a tool offering automatic analysis to the work of Schneider Electric´s eService unit. The main goal is to examine the effects of automatic analysis to the work description and to the service quality and effectiveness of eService. \nThe thesis is divided into two parts. In the literature study part, the methods used for automatic analysis of BMS are studied. In order to be able to evaluate the effects of automatic analysis to the service quality of eService: the background of service management is discussed, an introduction to service management is provided and the base for evaluating the development of service of eService is created. \nIn the second part of this thesis a pilot stud
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The traditional building management systems are often incapable of detecting impaired performance of heating ventilation and air conditioning (HVAC) equipment, so noticing and fixing the performance errors is up to the skill and motivation of the operator. This thesis examines the implementation of a tool offering automatic analysis to the work of Schneider Electric´s eService unit. The main goal is to examine the effects of automatic analysis to the work description and to the service quality and effectiveness of eService. \nThe thesis is divided into two parts. In the literature study part, the methods used for automatic analysis of BMS are studied. In order to be able to evaluate the effects of automatic analysis to the service quality of eService: the background of service management is discussed, an introduction to service management is provided and the base for evaluating the development of service of eService is created. \nIn the second part of this thesis a pilot stud
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