Supporting operator reliance on automation through continuous feedback

TL;DRAbstract

In driving, multiple variables in automated systems such as adaptive cruise control (ACC) and active steering, and in the environment dynamically change and interact. This complexity makes it difficult for operators to track the activities and responses of automation. The inability of operators to monitor and understand automation’s behavior contributes to inappropriate reliance, i.e. when an operator uses automation that performs poorly or fails to use automation that is superior to manual control. The decision to use or not use automation is one of the most important an operator can make, particularly in time-critical or emergency situations, therefore it is essential that an operator is calibrated in their automation use. An operator’s decision to rely on automation depends on trust. System feedback provided to the operator is one means to calibrate trust in automation in that the type of feedback may differentially affect trust. The goal of this research is to help operators manage

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