PENGARUH KUALITAS PELAYANAN TERHADAP LOYALITAS PENGGUNA JASA ANGKUTAN PT. ANTAR LINTAS SUMATERA (ALS) MEDAN

TL;DRAbstract

Development of chartered investment counsel require role of enough transportation adequate because transportation is economics aortae for a state. Feeder of role of transportation in fulfilling requirement of public is the bearing with demand to role of accross the board transportation. Therefore, there is many considerations becoming attention of service users in choosing supporting facilities for transportations which will utilize on the way his(its, for example margin and time which will be gone through on the way, risk which will be faced and also form of service given by feeder role of transportation. Corporation of transportation of for the agenda of fulfilling requirement of transport service public, to give service which as well as possible to service user. For service user which majored in problem transportation of is safe, orderly, regular, gratify, quickly, and also please. formulation of This research internal issue is : 1) how far influence of quality of service consisting

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