A study of the effect of the critical process Targeting method on business process understanding in medium sized financial services entities

TL;DRAbstract

This thesis undertakes exploratory research into the area of business process understanding within the small and medium sized enterprises (SMEs) in Australia. Published evidence suggests that SMEs lag behind larger enterprises in their knowledge and use of tools and methods which may support business success. Highly competitive environments are likely to drive SMEs to change their business practices more rapidly than larger enterprises. This means that they require flexibility and agility to survive. SME understanding of what to change and the impact of that change is a critical element of their decision making. A process orientation for businesses is not a recent phenomenon, however for SMEs this can be a difficult change from the traditional functional view of business. A review of the literature identified evidence that supports the need for SMEs to have tools and or methods which progress their understanding of business processes (learning by doing). This research project considere

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