ANALISIS KUALITAS PELAYANAN DANTINGKAT ICEPUASAN PESERTA DIKLATPT.TELKOM(Studi Kasus pada DIKLAT PT.TelekomunikasiIndonesia untuk area Jawa Tengah & DIY)

TL;DRAbstract

ABSTRACT Customers satisfaction are very constitute important case for a company to can defend their business and on effort possession of competitive superiority to appealing of their competitors. The DIKLAT PT. Telkom constitute divide of PT. Telekomunikasi Indonesia (PT. Telkom) that handling education service and training, they must to always giving to service (as tools, instructor or delivery) with high quality. The quality of good service does in order to participants of DIKLAT do not found other Education Institution and Training is sides DIKLAT PT.Telkom Jateng & DIY. The variables research are related to customed satisfied as expectation level of activity/realization and level of interest from , high complain/proposal/suggestion to DIKLAT PT. Telkom Jateng & DIY management. If customers or participants of DIKLAT feel have not satisfied by service quality for their, the customers or participants of DIKLAT would found other alternative to fulfill necessity self development (stu

Chat with Paper

AI Agents for this Paper