In search of best practices: A case study of a volunteer-led nonprofit organization's failure to deliver aid

TL;DRAbstract

Across the globe, many long-term social service and infrastructure projects of nonprofits are managed by volunteers who freely donate their time to provide aid. Some of these organizations are referred to as voluntary nonprofit organizations with membership being voluntary. As a result, turnover impacts the ability of many volunteer-led nonprofits to achieve their goals. The unique characteristics of volunteers combined with volunteer turnover requires a volunteer-led nonprofit to use organizational models and best practices that align with the needs of a volunteer membership. Unfortunately, current research on the nonprofit sector focuses primarily on paid-staff nonprofit organizations as oppose to volunteer-led. This qualitative case study provides information for leaders to manage challenges that predominately occur within a volunteer-led nonprofit. Theories related to volunteerism, organizational management, structure and culture were explored in the study. The purpose of this rese

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