TL;DRAbstract
Heathrow's Terminal Five presents a case study in risk management that shows the \nimportance of understanding and incorporating the behavioural and perception \naspects of risk. At the outset of the project, risk was conceived technically, its \nmanagement was sequentially driven and problems met with linear solutions. The \ncase study follows a change in perspective experienced by the Terminal Five project \nteams alerting the project to important, but previously ignored, aspects of risk. This \nchange required different ways of conceiving problem, and the paper describes how \nthis can be done using a typology of: 'tame', 'wicked' and 'messy' problems. This \nrequires risk managers to identify project stakeholders and seek resolutions between \ntheir varying perspectives, as much as deliver singular, optimal solutions. Typically, \nbecause wicked and messy problems cannot be modelled, they have been ignored, so \nundermining the ability of
Chat with Paper
AI Agents for this Paper
Heathrow's Terminal Five presents a case study in risk management that shows the \nimportance of understanding and incorporating the behavioural and perception \naspects of risk. At the outset of the project, risk was conceived technically, its \nmanagement was sequentially driven and problems met with linear solutions. The \ncase study follows a change in perspective experienced by the Terminal Five project \nteams alerting the project to important, but previously ignored, aspects of risk. This \nchange required different ways of conceiving problem, and the paper describes how \nthis can be done using a typology of: 'tame', 'wicked' and 'messy' problems. This \nrequires risk managers to identify project stakeholders and seek resolutions between \ntheir varying perspectives, as much as deliver singular, optimal solutions. Typically, \nbecause wicked and messy problems cannot be modelled, they have been ignored, so \nundermining the ability of
Keywords
Chat
Click to start Chat