Technological Impediments to B2C Electronic Commerce: An Update

TL;DRAbstract

In 1999, Rose et al. identified six categories of technological impediments inhibiting the growth of electronic commerce: (1) download delays, (2) interface limitations, (3) search problems, (4) inadequate measures of Web application success, (5) security, and (6) a lack of Internet standards. This paper updates findings in the original paper by surveying the practitioner literature for the five-year period from June 1999 to June 2004. We identify how advances in technology both partially resolve concerns with the original technological impediments, and inhibit their full resolution. We find that, despite five years of technological progress, the six categories of technological impediments remain relevant. Furthermore, the maturation of e-Commerce increased the Internet's complexity, making these impediments harder to address. Two kinds of complexity are especially relevant: evolutionary complexity, and skill complexity. Evolutionary complexity refers to the need to preserve the existi

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