Management of complaints in blood establishments: thirteen years of experience at the Croatian Institute of Transfusion Medicine.

doi:https://doi.org/10.2450/2012.0074-11

Article10.2450/2012.0074-11

Management of complaints in blood establishments: thirteen years of experience at the Croatian Institute of Transfusion Medicine.

Tomislav Vuk,Marijan Barišić,Tihomir Očić,Vesna Đogić,Jasna Bingulac-Popović,Dorotea Šarlija+2 more-2012-07-01-PubMed

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TL;DRAbstract

Data collected by systematic recording and analysis of complaints provide a basis for problem identification, implementation of corrective and preventive actions, and improvement of product and service quality, and, thereby, customer satisfaction.

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Data collected by systematic recording and analysis of complaints provide a basis for problem identification, implementation of corrective and preventive actions, and improvement of product and service quality, and, thereby, customer satisfaction.

Keywords

MedicineCroatianTransfusion medicineQuality (philosophy)Blood transfusionProduct (mathematics)Blood productComplaint

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