Consumer medicines call centres : a medication liaison model of pharmaceutical care
TL;DRAbstract
Aim: To develop an understanding of medicines information seekers who use consumernmedicines information call centres (MCCs), their motivations to do so and the utility ofnthe health care model to improve Quality Use of Medicines (QUM).n Methods: In Study 1, quantitative methodology was used to construct a database, usingnde-identified data collected from two telephone-based consumer MCCs- QueenslandnMedication Helpline (QMH) and 1998 National Medicines Week Phone-In. A mixednmethod design was used in Study 2, which constituted systematic analysis ofnquantitative and qualitative data, collected during one-time, 30-minute telephoneninterviews with 402 callers to QMH in 2001-02. Data collected explored socio-demographics,nmedication history, information seeking experiences, indicators ofnfunctional health status (SF-36) and level of psychological distress (Kessler-10). Innpostulating information seeking as behaviour of people, faced with uncertainty aboutnmedicines, selected participant
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Aim: To develop an understanding of medicines information seekers who use consumernmedicines information call centres (MCCs), their motivations to do so and the utility ofnthe health care model to improve Quality Use of Medicines (QUM).n Methods: In Study 1, quantitative methodology was used to construct a database, usingnde-identified data collected from two telephone-based consumer MCCs- QueenslandnMedication Helpline (QMH) and 1998 National Medicines Week Phone-In. A mixednmethod design was used in Study 2, which constituted systematic analysis ofnquantitative and qualitative data, collected during one-time, 30-minute telephoneninterviews with 402 callers to QMH in 2001-02. Data collected explored socio-demographics,nmedication history, information seeking experiences, indicators ofnfunctional health status (SF-36) and level of psychological distress (Kessler-10). Innpostulating information seeking as behaviour of people, faced with uncertainty aboutnmedicines, selected participant
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