Open AccessArticle
Students’ Perceptions about Role of Faculty and Administrative Staff in Business Education Service Quality Assessment
Maja Arslanagić-Kalajdžić,Selma Kadić‐Maglajlić,Muris Čičić-2014-06-24-Hrčak Portal of scientific journals of Croatia (University Computing Centre)
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TL;DRAbstract
This paper focuses on dimensions of the perceived service quality measurement for business schools.We propose an adapted SERVQUAL measure of expected and perceived quality, where employees at business schools are split into two TRITE 94
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This paper focuses on dimensions of the perceived service quality measurement for business schools.We propose an adapted SERVQUAL measure of expected and perceived quality, where employees at business schools are split into two TRITE 94
Keywords
PerceptionMedical educationQuality (philosophy)Service qualityService (business)BusinessPsychologyPublic relations
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