Communication between the New Zealand Qualifications Authority and secondary schools – effective or not?

TL;DRAbstract

The introduction of the National Certificate of Educational Achievement required the positions of School Relationship Manager to be created by the New Zealand Qualifications Authority and Principal’s Nominee to be nominated by secondary schools. These designated personnel are responsible for communication between the New Zealand Qualifications Authority and secondary schools. There is an assumption that there is effective communication between people in these roles. This thesis attempts to investigate the validity of this assumption.
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\nThe aim of this research was to identify, from the perspective of School Relationship Managers, Principal’s Nominees and Heads of Department, the factors that contribute to effective communication between the New Zealand Qualifications Authority and secondary schools. This qualitative research involved a focus group interview with five School Relationship Managers, one- to-one interviews with three Principal’s Nominees from three schools and t

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