An emergent, multi-level model of the systems development process

TL;DRAbstract

While systems development projects have become associated with increasingly sophisticated technologies and organisational changes, the models underlying the process have not kept pace. The Legislation Systems Project (LSP) is an example of a recent project where computerised technology was employed to improve the creation of and access to legislation. This project was substantially delayed due to unforeseen technical complexity and user acceptance was an ongoing concern. It will de demonstrated that the underlying model of process, which broadly reflects the dominant model of current best practice, is strongly linked with these problems. This dissertation introduces and describes a multi-level process model which provides an in-depth expose of the systems development process. This model reflects the closely intertwined nature of the content, context and process of change (Pettigrew 1985) and the interconnected relationship between the micro, macro and institutional levels of change. As

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