Asiakkaiden kokemuksia gerontologisesta avososiaalityöstä Tampereella

TL;DRAbstract

Tampereen ammattikorkeakoulu Tampere University of Applied Sciences Degree Programme in Social Services MARKUNMAKI SIRPA: Customer Experiences of the Gerontological Social Work in Tampere Bachelor's thesis 51 pages, appendices 3 pages May 2014 The purpose of this study was to study what kind of experiences the elderly living in Tampere had of the gerontological social work offered to them while living at home. The theoretical framework in this thesis is based on the concept of customer orientation. The aim of this study was also to find out how the elderly saw the division of work between the social worker and the case manager. The study was carried out by conducting thematic interviews. Nine elderly persons living at home in Tampere, customers of gerontological social work, were interviewed for the study. The data was analysed using the phenomenological-hermeneutic approach. As the study is a case study based on qualitative methods, the results cannot be interpreted to represent the w

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