Exclusion by design: an assessment of the accessibility of digital television set-top boxes

TL;DRAbstract

The aim of the study reported in this paper was to investigate the accessibility of digital television technology, focussing on the current generation of set-top boxes which provide ‘free to view’ services. In particular, it was important to identify challenges presented to users by digital television that are not found when using the current analogue equivalent. The findings of the study suggest that only if all of the additional functionality is at least as accessible and usable as interacting with an analogue television, will digital television be as inclusive as analogue. This is a tough target to aim for, but a necessary one unless it is to be accepted that not all users will have access to all of the emerging digital services.

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