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Outstanding Achievement and Lessons Learned about Consumer/Patient-Centred Care in the Australian Healthcare System

Liz Fulop,Mark Avery,Eugene Clark,Ron Fisher,Rod Gapp,Gustavo Guzmán+4 more-2012-01-01-Griffith Research Online (Griffith University, Queensland, Australia)
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The paper examines the Australian College of Health Standards' (ACHS) Evaluation and Quality Improvement Program (EQuIP) focusing on how the category of Outstanding Achievement (OA) performance is awarded and reported in Organisation Summaries in the area of consumer/patient-centred care, the term adopted by ACHS to address patient-focused care. Analysing outstanding achievements in healthcare is an important way to advance our understanding of healthcare innovation. EQuIP provides a unique resource for healthcare managers, but its very success can be daunting. The range of initiatives represented in the EQuIP database reflects the fact that healthcare delivery is multi-faceted, complex and evolving, involving multiple layers of government, and both public and private provision of care. Further, there are different models of healthcare delivery, for example, 'family-centred', 'hospital-centred' and multi-purpose programs. We outline the various standards, criteria and elements relating

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The paper examines the Australian College of Health Standards' (ACHS) Evaluation and Quality Improvement Program (EQuIP) focusing on how the category of Outstanding Achievement (OA) performance is awarded and reported in Organisation Summaries in the area of consumer/patient-centred care, the term adopted by ACHS to address patient-focused care. Analysing outstanding achievements in healthcare is an important way to advance our understanding of healthcare innovation. EQuIP provides a unique resource for healthcare managers, but its very success can be daunting. The range of initiatives represented in the EQuIP database reflects the fact that healthcare delivery is multi-faceted, complex and evolving, involving multiple layers of government, and both public and private provision of care. Further, there are different models of healthcare delivery, for example, 'family-centred', 'hospital-centred' and multi-purpose programs. We outline the various standards, criteria and elements relating

Keywords

AccreditationHealth careGovernment (linguistics)Quality (philosophy)Resource (disambiguation)Public relationsKnowledge managementBusiness

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