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Assessing the Impact of User Empowerment on Enterprise Systems Success

Rashi Sehgal,Darshana Sedera,Glenn Stewart-2004-01-01-Journal of the Association for Information Systems
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TL;DRAbstract

This paper presents the results of a study that focuses on understanding the importance of empowerment as an enabler of Enterprise System (ES) success. This research draws from psychological and User empowerment concepts, using prior validated models and theories on empowerment and ES success measurement. The literature also suggests a conceptual linkage between empowerment and motivation. The data was gathered from 154 respondents in a large organisation, which had implemented Oracle Financials in 1996. Preliminary findings illustrate that user empowerment has a significant impact on ES success.

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This paper presents the results of a study that focuses on understanding the importance of empowerment as an enabler of Enterprise System (ES) success. This research draws from psychological and User empowerment concepts, using prior validated models and theories on empowerment and ES success measurement. The literature also suggests a conceptual linkage between empowerment and motivation. The data was gathered from 154 respondents in a large organisation, which had implemented Oracle Financials in 1996. Preliminary findings illustrate that user empowerment has a significant impact on ES success.

Keywords

EmpowermentEnablingKnowledge managementConceptual modelLinkage (software)OracleBusinessProcess management

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