Book Chapter10.1007/978-3-642-30867-3_28

A Service Quality Framework for Higher Education from the Perspective of Service Dominant Logic

Najwa Zulkefli,Lorna Uden-2012-07-17-Advances in intelligent systems and computing

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Keywords

Perspective (graphical)Service (business)Service-dominant logicService qualityComputer scienceProcess managementLogic modelKnowledge management

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