Enterprise Information Systems Integration and Business Process Improvement Initiative: An Empirical Study

TL;DRAbstract

Since the mid-and late 80's, business process improvement (BPI) has become one of the leading methodologies to deliver corporations with high quality products and services. Businesses are seeking not simply to automate existing operations, but to improve and redesign business processes and capture customers' expectations for products, and service delivery. Extensive communication and inter-connectivity arising from adoption of standards and integrated services digital networks (ISDN) has become a major force affectingbusinesses in fundamental ways (Madnick, 1990; Boar, 1993). The second avenue through which businesses are identifying new opportunities is the availability of databases (Madnick, 1990). By linking inter-organizational, inter-functional, and inter-personal levels of the processes through IS networks, businesses are not only automating their activities, they are also reshaping and improving their business processes (Hammer and Champy, 1993). By accessing enterprise-wise inf

Chat with Paper

AI Agents for this Paper