Journal
International Journal of Hospitality Management
Elsevier BV. Customer Service Quality and Loyalty. 5,061 works and 291,005 citations indexed by CitedEvidence.
Works
5,061
Citations
291,005
H-index
241
ISSN
0278-4319
Open access
No
Impact
6.38
Research Topics
Customer Service Quality and LoyaltyDigital Marketing and Social MediaConsumer Behavior in Brand Consumption and IdentificationJob Satisfaction and Organizational BehaviorDiverse Aspects of Tourism ResearchConsumer Retail Behavior StudiesHospitality and Tourism EducationEnvironmental Sustainability in BusinessSharing Economy and PlatformsWine Industry and Tourism