Research Topic
Advanced Queuing Theory Analysis
This cluster of papers focuses on the operations management of call centers, with an emphasis on queueing systems, workload management, staffing optimization, patient flow, and performance analysis in heavy traffic regimes. It explores various aspects of call center operations and service systems, utilizing queueing theory and dynamic scheduling to improve efficiency and customer service.
Works
54,060
Citations
631,342
Domain
Social Sciences
Field
Business, Management and Accounting
Subfield
Management Information Systems
OpenAlex ID
T10974
Taxonomy Context
Social Sciences / Business, Management and Accounting / Management Information Systems
Related Topics
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