Development of an executive support system from a cognitive perspective

TL;DRAbstract

Current business environments are becoming more turbulent, complex, and dynamic. It is a cognitively demanding task for today's business executives to process and conceptualize the multitude of conflicting environmental data. Most executive information systems are designed from the view point of the behavioral aspect of executive work, that is, these systems are aimed to meet executives' information and communication needs. The cognitive aspect of executive support has been largely ignored in the executive support system research. This dissertation focuses on the cognitive aspect of executive work and proposes a three-mode conceptual model for building an executive support system in understanding dynamic business environments and strategic problems. This research argues that information system support to business executives may be delivered through three modes: retrospective, introspective, and prospective. In line with the three modes, case studies, cognitive mapping, and scenario bui

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