Outstanding article in Journal of Business Communication: Commentary

TL;DRAbstract

In the past 20 years, research on new communication technologies, particularly email, has exploded. So much work has been published that it's difficult to synthesize research results into a coherent framework describing the different factors influeincing email use in organizations. That makes classroom inrstuction about effective media choice strategies and research on communication technology effectiveness difficult. By synthesizing communication technology research and creating models for email use, Bart van den Hooff, Jasper Groot, and Sander de Jonge's article, "Situational influences on the use of communication technologies: a meta-analysis and exploratory study" ("Situational influences"), helps us to navigate through the numerous and contradictory research studies in these areas to better inform our teaching and research.

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