Extending and validating the is-impact model in Saudi Arabia : accounting for computer network quality

TL;DRAbstract

Organizations from every industry sector seek enhance their business performance and competitiveness through the deployment of contemporary information systems (IS), such as Enterprise Systems (ERP). Investments in ERP are complex and costly, attracting scrutiny and pressure justify their cost. Thus, IS researchers highlight the need for systematic evaluation of information system success, or impact, which has resulted in the introduction of varied models for evaluating information systems. One of these systematic measurement approaches is the IS-Impact Model introduced by team of researchers at Queensland University of technology (QUT) (Gable, Sedera, & Chan, 2008). The IS-Impact Model is conceptualized as formative, multidimensional index that consists of four dimensions. Gable et al. (2008) define IS-Impact as a measure at point in time, of the stream of net benefits from the IS, date and anticipated, as perceived by all key-user-groups (p.381). The IT Evaluation Research Program

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