AN EMPLOYEE ASSIGNMENT OPTIMIZATION MODEL EXPLORING CROSS-TRAINING AND SPECIALIZATION THROUGH MULTIPLE MANAGEMENT STRATEGIES

TL;DRAbstract

Company managers continually face challenges in the market, such as increased demand for their services and variability in the types of service requested.In addition, managers may face internal challenges during periods of adjustment such as moving the company forward through a hiring freeze.In these situations, a manager must be able to allocate their scarce resources in a way to continue to perform.For employees, this could mean specializing in tasks or increasing crosstraining to improve work schedule flexibility.The objective of this research is to determine the optimal allocation of employees to tasks, given resource constraints and the need for staff flexibility, to satisfy alternative management strategies.The setting is the service industry, in particular a laboratory setting providing testing and consulting services.An optimization model was developed to incorporate key aspects of a company's operation, and determine labor allocation among tasks, and for how many hours, to sat

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