Transforming G2C/C2G Relations through Virtual Collaboration: an E-Government Application in Transportation Service

TL;DRAbstract

This paper proposes a collaboration model among user, government and transportation services. User involvement is put into focus and gain more significant role in decision making in transport management. This is done by transforming information processing carried in a Traveler Information System (TIS) system operated by government. We develop Smart-ATIS, ATIS with twoway communication system that allows user feedback for more effective and efficient traffic management. In the egovernment framework, Smart-ATIS opens up opportunities of citizen participation in urban transportation management.

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