Unified Communications with Lync 2013

TL;DRAbstract

Unified Communications solutions bring together several communication modes, technologies, and applications in order to answer businesses’ and individuals’ growing need for simpler, faster, and more effective communications means. Although many hardware-based products allow the integration of telephony within a computer network environment, telephony features of software-based unified communications solutions are seldom used, which limits their effectiveness or requires another solution to be used jointly. This master’s thesis project aims to demonstrate that unified communications solutions based on Microsoft Lync Server 2013 can effectively address a wide variety of business scenarios, including a traditional telephony system replacement. The first part of this master’s thesis introduces background knowledge about unified communications and associated technologies, as well as the different components of the selected unified communication solution. The case study presented in this the

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