Dissertation
Service quality in the hotel sector and the influence of personality traits
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TL;DRAbstract
this thesis investigates the influence of personal traits on the experienced service quality of customers in the hotel sector. Furthermore it examines the way for hotels to differentiate from the competitors.
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this thesis investigates the influence of personal traits on the experienced service quality of customers in the hotel sector. Furthermore it examines the way for hotels to differentiate from the competitors.
Keywords
Service qualityPersonalityBusinessBig Five personality traitsService (business)Quality (philosophy)MarketingPsychology
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