Supporting people-centred design through information and empathy

TL;DRAbstract

People-centred design is a design approach that takes the intended end users into consideration throughout the development process, resulting in more appropriate design output in terms of meeting peoples needs and wants.There is recognised value in the use of user-based information, and in establishing empathy with those being designed for, yet there is a distinct lack of literature addressing both aspects and the potential for associated support mechanisms for designers.The combination of information and empathy is the focus of this research.This thesis presents studies carried out to investigate the potential for 'supporting people-centred design through information and empathy', focusing upon the early stages of design development.The main aims of this research were to understand designers' processes and where users fit into these, and to suggest means of support that could promote user focus whilst remaining a practical and appropriate complement to established methods.The under-ex

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