Developing a soft systems solution for enhancing and managing change in organisations

TL;DRAbstract

This thesis addresses problems associated with organisational change and seeks to provide insights into the application of soft systems methodology to identify change levers that can facilitate change. Businesses face change drivers with ever increasing pressure and frequency from economic, social and environmental sources. Most change processes involve cultural change that takes time and are fraught with barriers and social resistance. A process that can facilitate timely change and enables the establishment of a mutual accommodation in the hearts and minds of the participants can be of significant value.<br><br>The identification of points of high yield of experience and learning characterised as change levers, can facilitate this timely and supportive approach to change.<br><br>Soft systems methodology has been used extensively in researching complex and messy problems in poorly defined social systems where previously unseen issues and values have been identified. It is used to faci

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