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Abstract : Because of the increased emphasis on performance management and continuous improvement, HQ PACAF/LG tasked AFLMA to develop contractor metrics for service contracts. SAF/AQC co-sponsored this study to identify top-level metrics to determine the health of the Air Force service contracts program. This study provides the necessary Service Delivery Summaries and Quality Assurance Surveillance Plans related to using contractor metrics on service contracts. This enables quality assurance personnel in providing insight and therefore reducing the oversight role. It also lays the foundation for a performance management plan for a competitive sourcing acquisition. This is necessary as functional areas lose their organic expertise to conduct appropriate surveillance.
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Abstract : Because of the increased emphasis on performance management and continuous improvement, HQ PACAF/LG tasked AFLMA to develop contractor metrics for service contracts. SAF/AQC co-sponsored this study to identify top-level metrics to determine the health of the Air Force service contracts program. This study provides the necessary Service Delivery Summaries and Quality Assurance Surveillance Plans related to using contractor metrics on service contracts. This enables quality assurance personnel in providing insight and therefore reducing the oversight role. It also lays the foundation for a performance management plan for a competitive sourcing acquisition. This is necessary as functional areas lose their organic expertise to conduct appropriate surveillance.
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