Transformative service research: An agenda for the future
2012 · Journal of Business Research · 909 citations
https://doi.org/10.1016/j.jbusres.2012.08.013
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Laurel Anderson
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Laurel Anderson is an academic researcher from Southampton General Hospital. The author has contributed to research in topics: Service and Product Innovation & Innovation and Socioeconomic Development & Customer Service Quality and Loyalty. The author has an h-index of 22, co-authored 46 publications.
Papers by this author
worksTransformative Service Research
2015 · Journal of Service Research · 435 citations
https://doi.org/10.1177/1094670515591316
Billions of impoverished people deserve to be better served
2016 · Journal of service management · 111 citations
https://doi.org/10.1108/josm-04-2015-0125
Service system transformation through service design: Linking analytical dimensions and service design approaches
2021 · Journal of Business Research · 53 citations
https://doi.org/10.1016/j.jbusres.2021.07.034
Novel Perspectives on Transformative Service Research
2024 · Journal of Service Management Research · 7 citations
https://doi.org/10.5771/2511-8676-2024-2-52
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