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Ingo Oswald Karpen

Karlstad University(SE)

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77

Papers

2.7K

Citations

26

h-index

38

i10-index

Ingo Oswald Karpen is an academic researcher from Karlstad University. The author has contributed to research in topics: Service and Product Innovation & Customer Service Quality and Loyalty & Consumer Behavior in Brand Consumption and Identification. The author has an h-index of 26, co-authored 66 publications.

ORCID: 0000-0003-0700-0495

Research Topics

Service and Product Innovation Customer Service Quality and Loyalty Consumer Behavior in Brand Consumption and Identification Digital Marketing and Social Media Design Education and Practice

Papers by this author

works

The Evolution and Prospects of Service-Dominant Logic

2017 · Journal of Service Research · 173 citations

https://doi.org/10.1177/1094670517715121

Ralf Wilden Melissa Archpru Akaka Ingo Oswald Karpen Jan Hohberger

Epilogue to the Special Issue and reflections on the future of engagement research

2016 · Journal of Marketing Management · 73 citations

https://doi.org/10.1080/0267257x.2016.1144340

Linda D. Hollebeek Jodie Conduit Jill Sweeney Geoffrey N. Soutar

Service system transformation through service design: Linking analytical dimensions and service design approaches

2021 · Journal of Business Research · 53 citations

https://doi.org/10.1016/j.jbusres.2021.07.034

Kaisa Koskela-Huotari Lia Patrício Jie J. Zhang Ingo Oswald Karpen

Loyalty or liability

2017 · Marketing Theory · 44 citations

https://doi.org/10.1177/1470593117705696

Emily Chung Francis Farrelly Michaël Beverland Ingo Oswald Karpen

Responsible Design Thinking for Sustainable Development: Critical Literature Review, New Conceptual Framework, and Research Agenda

2024 · Journal of Business Ethics · 27 citations

https://doi.org/10.1007/s10551-023-05600-z

Brian Baldassarre Giulia Calabretta Ingo Oswald Karpen Nancy Bocken

User circularity practices: Adopting a user stewardship perspective for a circular economy

2023 · AMS Review · 19 citations

https://doi.org/10.1007/s13162-023-00262-6

Jodie Conduit Ingo Oswald Karpen Taylor Jade Willmott

Research topics

topics

Service and Product Innovation

Customer Service Quality and Loyalty

Consumer Behavior in Brand Consumption and Identification

Digital Marketing and Social Media

Design Education and Practice

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