Transformative service research: An agenda for the future
2012 · Journal of Business Research · 909 citations
https://doi.org/10.1016/j.jbusres.2012.08.013
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Raymond P. Fisk
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Raymond P. Fisk is an academic researcher. The author has contributed to research in topics: Service and Product Innovation & Customer Service Quality and Loyalty & Digital Marketing and Social Media. The author has an h-index of 42, co-authored 125 publications.
ORCID: 0000-0002-7014-0557Papers by this author
worksDesigning Multi-Interface Service Experiences
2008 · Journal of Service Research · 387 citations
https://doi.org/10.1177/1094670508314264
Design for service inclusion: creating inclusive service systems by 2050
2018 · Journal of service management · 295 citations
https://doi.org/10.1108/josm-05-2018-0121
Billions of impoverished people deserve to be better served
2016 · Journal of service management · 111 citations
https://doi.org/10.1108/josm-04-2015-0125
The global refugee crisis: how can transformative service researchers help?
2018 · Service Industries Journal · 90 citations
https://doi.org/10.1080/02642069.2018.1445224
An analysis of the health care needs of the hearing impaired: from hearing aids to microcomputers.
1983 · PubMed · 2 citations
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