Consumer perceived value: The development of a multiple item scale
2001 · Journal of Retailing · 6,269 citations
https://doi.org/10.1016/s0022-4359(01)00041-0
J
Jill Sweeney
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Jill Sweeney is an academic researcher. The author has contributed to research in topics: Customer Service Quality and Loyalty & Consumer Behavior in Brand Consumption and Identification & Service and Product Innovation. The author has an h-index of 47, co-authored 160 publications.
ORCID: 0000-0002-3847-1540Papers by this author
worksCustomer Effort in Value Cocreation Activities
2015 · Journal of Service Research · 415 citations
https://doi.org/10.1177/1094670515572128
Factors enhancing word-of-mouth influence: positive and negative service-related messages
2014 · European Journal of Marketing · 191 citations
https://doi.org/10.1108/ejm-06-2012-0336
Epilogue to the Special Issue and reflections on the future of engagement research
2016 · Journal of Marketing Management · 73 citations
https://doi.org/10.1080/0267257x.2016.1144340
Does well-being differ across customer value cocreation practice styles? An empirical study in a chronic health context
2021 · European Journal of Marketing · 14 citations
https://doi.org/10.1108/ejm-01-2020-0032
The Impact of AI Chatbot Personalization on Consumer Purchase Intent
2026 · International Journal of Engineering and Computational Applications · 0 citations
https://doi.org/10.54660/.ijeca.2026.2.1.10-12
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