Charting the Evolution and Future of Conversational Agents: A Research Agenda Along Five Waves and New Frontiers
2023 · Information Systems Frontiers · 96 citations
https://doi.org/10.1007/s10796-023-10375-9
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Anuschka Schmitt
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Anuschka Schmitt is an academic researcher. The author has contributed to research in topics: AI in Service Interactions & Ethics and Social Impacts of AI & Speech and dialogue systems. The author has an h-index of 6, co-authored 17 publications.
ORCID: 0000-0003-1101-6529Papers by this author
worksVoice bots on the frontline: Voice-based interfaces enhance flow-like consumer experiences & boost service outcomes
2022 · Journal of the Academy of Marketing Science · 73 citations
https://doi.org/10.1007/s11747-022-00868-5
The Role of AI-Based Artifacts’ Voice Capabilities for Agency Attribution
2023 · Journal of the Association for Information Systems · 14 citations
https://doi.org/10.17705/1jais.00827
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