Identification of critical quality dimensions for continuance intention in mHealth services: Case study of onecare service
2018 · International Journal of Information Management · 133 citations
https://doi.org/10.1016/j.ijinfomgt.2018.12.008
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Ki-Hun Kim
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13
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17
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Ki-Hun Kim is an academic researcher from Inje University Haeundae Paik Hospital. The author has contributed to research in topics: Customer Service Quality and Loyalty & Service and Product Innovation & Hepatocellular Carcinoma Treatment and Prognosis. The author has an h-index of 13, co-authored 26 publications.
ORCID: 0000-0001-9882-0389Papers by this author
worksMulti-factor service design: identification and consideration of multiple factors of the service in its design process
2018 · Service Business · 17 citations
https://doi.org/10.1007/s11628-018-0363-z
Evaluating servicescape designs using a VR-based laboratory experiment: A case of a Duty-free Shop
2015 · Journal of Retailing and Consumer Services · 16 citations
https://doi.org/10.1016/j.jretconser.2015.05.001
Data-Driven Approach to Dual Service Failure Monitoring From Negative Online Reviews: Managerial Perspective
2021 · SAGE Open · 12 citations
https://doi.org/10.1177/2158244020988249
Development of service concepts that utilize health-related data: A case study with the National Health Insurance Service of South Korea
2018 · IISE Transactions on Healthcare Systems Engineering · 3 citations
https://doi.org/10.1080/24725579.2018.1502221
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