Including emotions in customer satisfaction measurement: a new perspective on loyalty
2017 · Monash University · 0 citations
https://doi.org/10.26180/5073814.v1
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Yi-Ting Yu is an academic researcher. The author has contributed to research in topics: Chalcogenide Semiconductor Thin Films & Job Satisfaction and Organizational Behavior & Customer Service Quality and Loyalty. The author has an h-index of 2, co-authored 5 publications.
https://doi.org/10.26180/5073814.v1
https://doi.org/10.26180/5073814
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