Consumers acceptance of artificially intelligent (AI) device use in service delivery
2019 · International Journal of Information Management · 1,148 citations
https://doi.org/10.1016/j.ijinfomgt.2019.03.008
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Lu Lu
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Lu Lu is an academic researcher from Temple University Hospital. The author has contributed to research in topics: Digital Marketing and Social Media & Consumer Behavior in Brand Consumption and Identification & Customer Service Quality and Loyalty. The author has an h-index of 28, co-authored 59 publications.
ORCID: 0000-0001-9852-3560Papers by this author
worksLeveraging “human-likeness” of robotic service at restaurants
2020 · International Journal of Hospitality Management · 237 citations
https://doi.org/10.1016/j.ijhm.2020.102823
Determinants of Chinese consumers’ organic wine purchase
2019 · International Journal of Contemporary Hospitality Management · 34 citations
https://doi.org/10.1108/ijchm-02-2019-0118
Healing the pain: does COVID-19 isolation drive intentions to seek travel and hospitality experiences?
2022 · Journal of Hospitality Marketing & Management · 21 citations
https://doi.org/10.1080/19368623.2022.2029726
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