Exploring customer concerns on service quality under the COVID-19 crisis: A social media analytics study from the retail industry
2022 · Journal of Retailing and Consumer Services · 87 citations
https://doi.org/10.1016/j.jretconser.2022.103157
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Xinwei Li
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Xinwei Li is an academic researcher from University of East Anglia. The author has contributed to research in topics: Digital Marketing and Social Media & Consumer Behavior in Brand Consumption and Identification & Sentiment Analysis and Opinion Mining. The author has an h-index of 4, co-authored 8 publications.
ORCID: 0000-0002-4796-1189Papers by this author
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