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Examining the fit of social media as a tool to share disaster-related knowledge: From the perspective of task-technology fit theory

Siti Hasanah Ishak,Kamarul Faizal Hashim,Mazida Ahmad,Mazida Ahmad-2014-01-01-Universiti Utara Malaysia Institutional Repository (Universiti Utara Malaysia)
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TL;DRAbstract

ICT is emerging as a process of knowledge-sharing without any physical and geographical constraints.ICT has successfully been used to disseminate knowledge during a constrained situation (i.e. disaster).In other words, ICT can be used to connect the public during a time of crisis.In Malaysia, the National Security Council(NSC) is one of the agencies responsible for managing disasters.Having a reputation as being a "champion of agencies", the NSC is responsible for providing a social media by which to share disaster-related knowledge with the public.Nevertheless, to what extent this social media actually supports the knowledge-sharing process is unknown.Hence, the purpose of this study is to determine the extent to which a social media actually supports the knowledge-sharing process; a theory known as Task-Technology Fit (TTF) is adopted. The data will be collected by distributing questionnaires to the users who have experience in accessing the social media tools of the NSC to acquire d

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ICT is emerging as a process of knowledge-sharing without any physical and geographical constraints.ICT has successfully been used to disseminate knowledge during a constrained situation (i.e. disaster).In other words, ICT can be used to connect the public during a time of crisis.In Malaysia, the National Security Council(NSC) is one of the agencies responsible for managing disasters.Having a reputation as being a "champion of agencies", the NSC is responsible for providing a social media by which to share disaster-related knowledge with the public.Nevertheless, to what extent this social media actually supports the knowledge-sharing process is unknown.Hence, the purpose of this study is to determine the extent to which a social media actually supports the knowledge-sharing process; a theory known as Task-Technology Fit (TTF) is adopted. The data will be collected by distributing questionnaires to the users who have experience in accessing the social media tools of the NSC to acquire d

Keywords

Social mediaKnowledge sharingKnowledge managementReputationChampionDisseminationInformation and Communications TechnologyProcess (computing)

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