An investigation into the nature of the financial work undertaken by general managers in the Donegal hotel industry

TL;DRAbstract

Overview The hotel industry represents an important part of the wider tourism and hospitality industry in Ireland. Although it takes more than one person to effectively manage a hotel, the person with the overall responsibility for running the business is the general manager of the hotel. Hotel financial experience has become mandatory for general managers in the modern day hotel industry, but there are concerns over the nature of the financial work undertaken by general managers and where these skills were attained. Purpose This paper explores the actual nature of the financial work undertaken by general managers in Irish hotels, and more specifically in the County Donegal region. It specifically focuses on the financial work carried out by general managers, determining where financial skills and competencies were attained, discovers what financial work is outsourced by hotels and investigates the areas where general managers lack financial expertise. Findings General managers were fo

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