Article10.1055/s-0029-1245509
Gezielte Methoden zur Messung der Patientenzufriedenheit in einem radiologischen Versorgungszentrum (MVZ)
Martin Maurer,E. Stein,N. Schreiter,Diane M. Renz,Alexander Poellinger-2010-10-18-RöFo - Fortschritte auf dem Gebiet der Röntgenstrahlen und der bildgebenden Verfahren
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TL;DRAbstract
The critical and sequential incident techniques are suitable to measure the subjective satisfaction with the delivery of radiological services such as CT examinations. Positive comments confirm the adequacy of the existing procedures, while negative comments provide direct information about how service quality can be improved.
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The critical and sequential incident techniques are suitable to measure the subjective satisfaction with the delivery of radiological services such as CT examinations. Positive comments confirm the adequacy of the existing procedures, while negative comments provide direct information about how service quality can be improved.
Keywords
MedicineRadiological weaponPatient satisfactionMedical physicsFamily medicineNursingRadiology
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