Does quality stimulate customer satisfaction where perceived value mediates and the usage of social media moderates?
2020 · Heliyon · 137 citations
https://doi.org/10.1016/j.heliyon.2020.e05710
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Md. Uzir Hossain Uzir is an academic researcher from Taylor's University. The author has contributed to research in topics: Digital Marketing and Social Media & Technology Adoption and User Behaviour & Customer Service Quality and Loyalty. The author has an h-index of 16, co-authored 35 publications.
ORCID: 0000-0001-6924-5282https://doi.org/10.1016/j.heliyon.2020.e05710
https://doi.org/10.1016/j.techsoc.2021.101780
https://doi.org/10.1108/k-08-2021-0678
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